Table of Contents
Executive Summary – Europe
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- 2003 and 2004 both tough years
- Falling revenues
- Few real winners?
- Chasing gross margins
- Own-label focus rises
- Young shoppers
- Foodhalls regain popularity
- Loyalty schemes
- E-commerce
- Top players
- M&S leads sales productivity
- Modest corporate activity
- Upcoming deals in Italy
- Property assets worth more than trading operations?
- 2004 sector size
- Forecasts
European Summary
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- European mixed goods retailing sector
- Sector value and trends
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- Figure 1: European mixed goods retailing: Sector sales by country, 1999 and 2004e
- Leading retailers
- Ranked by sales
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- Figure 2: Leading European department store retailers: Ranked by sales, 2003
- M&S, a hybrid operator, leads the rankings
- Winners…
- …and losers
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- Figure 3: Leading European department store retailers: Sales performance, 1999 vs 2003
- Huge variation in sales densities
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- Figure 4: Leading European department store retailers: Ranked by estimated sales densities, 2003
- M&S in pole position
- Luxury stores excel
- Full assortment also delivers good productivity
- But German, Dutch and some smaller British operators underperform
- Outlets and space
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- Figure 5: Leading European department store retailers: Outlet numbers and space, 2003
- New store development
- Corporate activity – 2003 and 2004
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- Figure 6: European department store retailers: Major acquisitions, 2003
- Moving to private ownership
- 2004
- Some product and marketing trends
- Targeting younger shoppers
- Menswear enjoys more attention too
- Foodhalls gaining popularity
- Flexing the mix to chase gross margins
- More focus on own-label
- Smaller UK players follow the trend too
- Vroom & Dreesman consolidates its own-label
- International and retail brands still key for some
- Themed events
- E-commerce
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- Figure 7: Leading European department store retailers: E-commerce facilities, 2004
- Customer loyalty schemes
- Loyalty schemes become more commonplace
- But do they create genuine ‘emotional loyalty’
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- Figure 8: European department stores: Loyalty schemes, 2004
European Outlook
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- Upcoming corporate activity
- Italy in a state of flux
- Allders for sale…
- …and Karstadt scales back in Germany
- Store plans
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- Figure 9: European department store retailers: Planned openings and closures
- But are property assets worth more than trading operations?
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- Figure 10: European department stores: Leading retailers sales and profits performance, 2003 vs 2002
- Sector sales forecasts
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- Figure 11: European mixed goods retailing: Sector sales and forecasts by country, 2004 and 2009
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- Figure 12: Mixed goods retailers as % all retailer sales, 1995-2009f
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- Figure 13: Sector sales growth forecast, by country, 1999-2004e, 2004e-09F
Report Scope
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- 2005 content change
- The sector
- Department store definition
- Countries and companies covered
- Accounting policy
European Consumer Trends
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- Figure 14: Europe: Department store visiting patterns, 2004
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- Figure 15: Europe: Usage of department stores, by age, 2004
- Success with younger customers
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- Figure 16: Europe: Breakdown of department store customers, by age, 2004
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France
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- Executive Summary
- Mixed goods sector sales
- GGL leads the market
- Market leaders hit by adverse market conditions
- Limited international activity
- Department stores embark on refurbishment projects
- Mixed goods sector to underperform all retail sales
- Background Data – France
- Population
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- Figure 17: France: Population trends, 1999-2004
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- Figure 18: France: Population, by age group and sex, 2004
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- Figure 19: France: Households, 2003
- Figure 20: France: Regions and major cities, 1999
- Economy
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- Figure 21: France: Gross domestic product, 1995-2003
- Figure 22: France: Consumer prices, 1997-2003
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- Figure 23: France: Consumer expenditure, 1995-2003
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- Figure 24: France: Detailed breakdown of spending on consumer goods, 1999-2003
- Department Stores in France
- Background
- Sector history
- Corporate activity
- Limited cross-border activity
- Store refurbishments
- Sector value and trends
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- Figure 25: France: Mixed goods retailers’ sales, 1999-2004
- Figure 26: France: Mixed goods retailers, relative performance, 1999-2004
- Outlet and enterprise data
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- Figure 27: France: Mixed goods retailers, enterprise and outlet numbers, 1998, 2000 and 2002
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- Figure 28: France: Department stores and magasin popularies, outlet numbers, 1998-2003
- Products and competition
- Product market growth
- Product mix
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- Figure 29: France: Mixed goods retailers’ share of sales by product category, 2002
- Mixed goods stores in shopping centres
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- Figure 30: France: Leading shopping centres, 2004
- France Consumer Trends
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- Figure 31: Penetration and profile of consumers who have been in a department store in the last three months, France, 2002 and 2004
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- Figure 32: Shopping at department stores in the last three months, France, 2004
- Leading players
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- Figure 33: France: Leading mixed goods retailers, 2003
- Market shares
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- Figure 34: France: Leading mixed goods retailers, market shares, 2003
- Prospects and forecasts
- Prospects
- Forecasts
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- Figure 35: Forecast: France mixed goods retailers’ sales, 2004-09f
- Figure 36: Forecast: France mixed goods retailers, as % of all retail sales, 1999-2009
- Company Profiles
Germany
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- Executive Summary
- Mixed goods sector struggling
- Two leading players
- Shortcomings…
- …and survival strategies
- Mixed goods sector to continue struggling
- Background Data – Germany
- Population
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- Figure 37: Germany: Population trends, 1999-2003
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- Figure 38: Germany: Population, by age group, 1999-2003
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- Figure 39: Germany: Households, 2000-02
- Figure 40: Germany: Regions and major cities, 2002
- Economy
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- Figure 41: Germany: Gross domestic product, 1995-2003
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- Figure 42: Germany: Consumer prices, 1997-2003
- Figure 43: Germany: Consumer expenditure, 1995-2003
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- Figure 44: Germany: Detailed breakdown of consumer expenditure, 1999-2003
- Mixed Goods Retailing in Germany
- Background
- A mature and concentrated sector
- Corporate activity slows down
- Competing in a discount-led market
- Sector value and trends
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- Figure 45: Germany: Mixed goods retailers’ sales, 1999-2004e
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- Figure 46: Germany: Mixed goods retailers, relative performance, 1999-2004
- Outlet and enterprise data
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- Figure 47: Germany: Mixed goods retailers – number of enterprises, 1997-2001
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- Figure 48: Germany: Department and variety stores, sales and outlets, 1995-2000
- Products
- Mixed good retailers in shopping centres
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- Figure 49: Germany: Major shopping centres, 2004
- Germany Consumer Trends
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- Figure 50: Penetration and profile of consumers who have been in a department store in the last three months, Germany, 2002 and 2004
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- Figure 51: Shopping at department stores in last three months, Germany, 2004
- Leading players
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- Figure 52: Germany: Leading mixed goods retailers, 2003
- Market shares
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- Figure 53: Germany: Leading mixed goods retailers, market shares, 2003
- Prospects and forecasts
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- Figure 54: Germany: Mixed goods retailers’ sales, 2004-09f
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- Figure 55: Germany: Mixed goods retailers, relative performance, 1999-2009f
- Company Profiles
Republic of Ireland
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- Executive Summary
- Mixed goods retail sales slow in 2003, but pick up in 2004
- Stable market share
- Focus shifting from refurbishment and modernisation…
- …towards expansion?
- Increased competition
- Stable foreseeable growth
- Background Data – Republic of Ireland
- Population
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- Figure 56: Republic of Ireland: Population by sex, 1999-2003
- Figure 57: Republic of Ireland: Population age profile, 2003
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- Figure 58: Households in the Republic of Ireland, 2002
- Figure 59: Republic of Ireland: Average household size, 1998-2002
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- Figure 60: Ireland: Counties and major cities, 2002
- Economy
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- Figure 61: Republic of Ireland: Gross domestic product, 1995-2003
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- Figure 62: Republic of Ireland: Consumer prices, 1997-2003
- Figure 63: Republic of Ireland: Consumer spending, 1995-2003
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- Figure 64: Republic of Ireland: Detailed breakdown of consumer expenditure, 1999-2003
- Department Store Retailing in the Republic of Ireland
- Background
- History and recent trends
- Expansion plans
- Sector structure
- Competition from other retailers
- Sector value and trends
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- Figure 65: RoI: Mixed goods retailers’ sales, 1999-2004
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- Figure 66: Ireland: Mixed goods retailers’ relative performance, 1999-2004
- Outlet and enterprise data
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- Figure 67: RoI: Number of retail enterprises, 1999-2002
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- Figure 68: RoI: Number of retail outlets, 1996-2002
- Figure 69: RoI: Leading mixed goods retailers – outlet numbers, 1999-2003
- Products
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- Figure 70: Republic of Ireland: Detailed breakdown of consumer expenditure (selected data), 1999-2003
- Mixed goods stores in shopping centres
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- Figure 71: RoI: Leading shopping centres, July 2004
- Leading players
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- Figure 72: RoI: Leading mixed goods retailers, 2003
- Market shares
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- Figure 73: RoI: Leading mixed goods retailers, market shares, 2003
- Prospects and forecasts
- Prospects
- Forecasts
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- Figure 74: RoI: Mixed good retailers’ sales, 2004-09 (f)
- Figure 75: RoI: Mixed goods retailers' sales as % all retail sales, 1999-2009 (f)
- Company Profiles
Italy
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- Executive Summary
- Italy’s mixed goods retail sector sales rise
- Rinscente and Coin dominate
- Sector reaches crossroads
- Leading players up for sale
- Limited international activity
- Product offer dominated by clothing
- Sector forecast to grow
- Background Data – Italy
- Population
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- Figure 76: Italy: Population trends, 1999-2002
- Figure 77: Italy: Population, by age group and sex, January 2002
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- Figure 78: Italy: Households, by number of members, 1981-2002
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- Figure 79: Italy: Population, by region, January 2001 and 2002
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- Figure 80: Italy: Major cities, 2001 and 2002
- Economy
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- Figure 81: Italy: Gross domestic product, 1995-2003
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- Figure 82: Italy: Consumer prices, 1997-2003
- Figure 83: Italy: Consumer expenditure, 1995-2003
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- Figure 84: Italy: Detailed breakdown of consumer expenditure, 1999-2003
- Department Stores in Italy
- Background
- Sector history
- La Rinascente up for sale
- Gruppo Coin seeks buyer
- International activity
- Legislative and property issues
- Sector value and trends
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- Figure 85: Italy: Mixed goods retailers’ sales, 1999-2004
- Figure 86: Italy: Mixed goods retailers, relative performance, 1999-2004
- Outlet and enterprise data
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- Figure 87: Italy: Department and variety stores – outlet and space data, 1991-2001
- Figure 88: Italy: Department and variety stores outlet data, by region, 1998 and 2001
- Products
- Product market growth
- Product mix
- Mixed goods stores in shopping centres
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- Figure 89: Italy: Major shopping centres, January 2004
- Leading specialists
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- Figure 90: Italy: Leading mixed goods retailers, 2002/03
- Market shares
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- Figure 91: Italy: Leading mixed goods retailers, market shares, 2003
- Prospects and forecasts
- Prospects
- Forecasts
-
- Figure 92: Italy: Mixed goods retailers’ sales, 2004-09
- Figure 93: Italy: Mixed goods retailers’ sales as % of all retail sales, 1999-2009
- Company Profiles
The Netherlands
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- Executive Summary
- Mixed goods sector hit by recession
- One dominant operator
- External competition
- Vendex KBB takeover
- Mixed goods sector to continue struggling
- Background Data – The Netherlands
- Population
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- Figure 94: The Netherlands: Population trends, 1999-2004
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- Figure 95: The Netherlands: Population, by age group, 2004
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- Figure 96: The Netherlands: Households, January 2003 (a)
- Figure 97: The Netherlands: Major regions and cities, 2003
- Economy
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- Figure 98: The Netherlands: Gross domestic product, 1995-2003
- Figure 99: The Netherlands: Consumer prices, 1998-2003
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- Figure 100: The Netherlands: Consumer expenditure, 1995-2003
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- Figure 101: The Netherlands: Detailed breakdown of consumer expenditure, 1999-2003
- Mixed Goods Retailing in the Netherlands
- Background
- Vendex KBB merger and international expansion
- Merger results in one dominant department store operator
- City centre retail encouraged
- Opening hours becoming more flexible
- Sector value and trends
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- Figure 102: The Netherlands: Mixed goods retailers’ sales, 1999-2004
- Figure 103: The Netherlands: Mixed goods retailers, relative performance, 1999-2004(e)
- Outlet and enterprise data
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- Figure 104: The Netherlands: Mixed goods enterprise and outlet numbers, 1997-2000
- Products
- Competition
- Mixed goods retailers in shopping centres
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- Figure 105: The Netherlands: Leading shopping centres, July 2004
- Leading players
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- Figure 106: The Netherlands: Leading mixed goods retailers, 2003/04
- Market shares
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- Figure 107: The Netherlands: Leading mixed goods retailers, market shares, 2003
- Prospects and forecasts
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- Figure 108: The Netherlands: Mixed goods retailers’ sales, 2004-09f
- Figure 109: Mixed goods retailers, relative performance, 1999-2009f
- Company Profiles
Spain
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- Executive Summary
- Spain's mixed goods retail sector sales rise
- A good year for mixed goods retailers in 2003
- El Corte Inglés dominates…
- …and has no direct competitor
- However, competition comes from hypermarkets and specialist retailers
- Product offer dominated by clothing
- Mixed goods retailers’ sales expected to grow
- Background Data – Spain
- Population
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- Figure 110: Spain: Population trends, 1999-2003
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- Figure 111: Spain: Population, by age group and sex, 2003
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- Figure 112: Spain: Households by number of members, 2001
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- Figure 113: Spain: Population, by region, 1999-2003
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- Figure 114: Spain: Population of major cities, 1999-2003
- Economy
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- Figure 115: Spain: Gross domestic product, 1995-2003
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- Figure 116: Spain: Consumer prices, 1998-2003
- Figure 117: Spain: Consumer expenditure, 1995-2003
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- Figure 118: Spain: Detailed breakdown of expenditure on consumer goods, 1998-2003
- Mixed Goods Retailing in Spain
- Background
- Sector history and structure
- Modernisation follows end of Franco era
- The Galerias Preciados and M&S stores acquisitions
- Agreement between El Corte Inglés and Galeries Lafayette
- First cross border move
- Competition from other retailers
- Sector value and trends
- Spain’s retail sector remains robust…
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- Figure 119: Spain: Mixed goods retailers’ sales, 1999-2003
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- Figure 120: Spain: Mixed goods retailers, relative performance, 1999-2003
- Outlet and enterprise data
- Products
- Main product categories
- Mass-market appeal, based on a value-led proposition
- Product market growth
- Mixed goods stores in shopping centres
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- Figure 121: Spain: Leading shopping centres, July 2004
- Prospects and forecasts
- Prospects
- Forecasts
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- Figure 122: Spain: Mixed goods retailers’ sales, 2004-09f
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- Figure 123: Forecast: Spanish mixed goods retailers as % of all retail sales, 1999-2009
- Spain Consumer Trends
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- Figure 124: Penetration and profile of consumers who have been in a department store in the last three months, Spain, 2004
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- Figure 125: Shopping at department stores in last three months, Spain, 2004
- Leading players
- El Corte Inglés
- Dunnes Stores
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- Figure 126: Spain: Leading mixed goods retailers, 2003/04
- Market shares
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- Figure 127: Spain: Leading mixed goods retailers, market shares, 2000-03
- Company Profiles
UK
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- Executive Summary
- Premier Insight
- Background Data – UK
- Population
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- Figure 128: UK: Population trends, 1999-2003
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- Figure 129: UK: Population, by age group and sex, 2003
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- Figure 130: UK: Households, 2003
- Figure 131: UK: Regions and major cities, 2002
- Economy
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- Figure 132: UK: Gross domestic product, 1995-2003
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- Figure 133: UK: Consumer prices, 1997-2003
- Figure 134: UK: Consumer expenditure, 1995-2003
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- Figure 135: UK: Detailed breakdown of consumer expenditure, 1999-2003
- Department Stores in the UK
- Definitions
- History
- Current strategies
- Going private
- Selling up
- Cross border moves
- Sector value and trends
- 1. ONS data
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- Figure 136: UK: Mixed goods retailers’ sales, 1999-2004e
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- Figure 137: UK: Mixed goods retailers, sales relative to sales of all non-food retailers, 1999-2004e
- 2. Department stores sales from primary sources
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- Figure 138: UK: Identified department stores, 1999-2003
- Figure 139: Identified department store sales as % all mixed goods retailers sales, 1999-2003
- 3 Adjusted ONS data
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- Figure 140: UK: Estimated mixed goods retailers’ sales, 1999-2003
- Outlet and enterprise data
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- Figure 141: UK: Mixed goods retailers’ number of enterprises and outlets, 1998-2002
- Products and competition
- Mixed goods stores in UK shopping centres
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- Figure 142: UK: Leading shopping centres, 2004
- UK Consumer Trends
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- Figure 143: Penetration and profile of consumers who have been in (shopped or looked around) a department store in the last three months, Great Britain, 2002 and 2004
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- Figure 144: Shopping or looking around department stores in the last three months, Great Britain, 2004
- The Consumer
- Key consumer findings
- The research
- Who shops at department stores
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- Figure 145: Consumers who have bought something from a department store in the last six months, 2004
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- Figure 146: Customers who have visited a department store in the last three months, 2003
- Figure 147: UK department stores: Frequency of shopping, by age, 2004
- Who shops where
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- Figure 148: Department stores where non-food purchases made in past six months, October 2004
- Figure 149: Department stores where purchases made in past six months (excluding food shopping), by gender, age and socio-economic group, October 2004
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- Figure 150: Department stores, average spend per customer, 2003/04
- What people buy
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- Figure 151: Department stores, products bought in the last six months, October 2004
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- Figure 152: Buyers of menswear and of electrical goods from department stores, by age, October 2004
- Consumer Attitudes and Typologies
- Key consumer findings
- Usage of department stores and what makes them attractive
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- Figure 153: Department store usage and shopping behaviour, October 2004
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- Figure 154: Department store attractions, October 2004
- Identifying targets
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- Figure 155: Consumer typologies, October 2004
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- Figure 156: Consumer typologies, by gender, age and socio-economic group, October 2004
- Figure 157: Department stores used for general shoppping, by consumer typologies, October 2004
- Department store usage and shopping behaviour
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- Figure 158: General shopping behaviour at department stores, by gender, age and socio-economic group, October 2004
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- Figure 159: Regular versus occasional department store users, by age, October 2004.
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- Figure 160: Use of department services, by gender, age and socio-economic group, October 2004
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- Figure 161: Café and restaurant users at department stores, by age, October 2004
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- Figure 162: Reasons for not using department stores, by gender, age and socio-economic group, October 2004
- Why consumers visit department stores
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- Figure 163: What shoppers particularly like about department stores, by gender, age and socio-economic group, October 2004
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- Figure 164: Consumers who think department stores are fun to browse, by region, October 2004
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- Figure 165: Consumers liking a wide range of designer labels in department stores, by age, October 2004
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- Figure 166: Consumers liking a wide range of designer labels in department stores, by region, October 2004
- Variations in responses by shoppers at the leading department stores
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- Figure 167: General shopping behaviour at department stores, by department stores where purchase made, October 2004
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- Figure 168: What shoppers particularly like about department stores, by department stores where purchase made, October 2004
- Department store customers by Mintel typologies
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- Figure 169: Stores favoured by those who like a breadth of offer (Rangers), October 2004
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- Figure 170: Stores favoured by Label Lovers, October 2004
- Figure 171: Stores favoured by the Devotees, October 2004
- Winners and losers
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- Figure 172: Department stores where purchases made in past six months (excluding food shopping), by number of stores shopped, October 2004
- Appendix 1
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- Figure 173: Department stores where purchases made in past six months (excluding food shopping), by gender, age and socio-economic group, October 2004
- Figure 174: Department stores where purchases made in past six months (excluding food shopping), by lifestage and Mintel’s Special Groups, October 2004
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- Figure 175: Department stores where purchases made in past six months (excluding food shopping), by region and ACORN categories, October 2004
- Figure 176: Department stores where purchases made in past six months (excluding food shopping), by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 177: Fashion items bought from department stores in the last six months (excluding food shopping), by gender, age and socio-economic group, October 2004
- Figure 178: Fashion items bought from department stores in the last six months (excluding food shopping), by lifestage and Mintel’s Special Groups, October 2004
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- Figure 179: Fashion items bought from department stores in the last six months (excluding food shopping), by region and ACORN categories, October 2004
- Figure 180: Fashion items bought from department stores in the last six months (excluding food shopping), by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 181: Household items bought from department stores in the last six months (excluding food shopping), by gender, age and socio-economic group, October 2004
- Figure 182: Household items bought from department stores in the last six months (excluding food shopping), by lifestage and Mintel’s Special Groups, October 2004
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- Figure 183: Household items bought from department stores in the last six months (excluding food shopping), by region and ACORN categories, October 2004
- Figure 184: Household items bought from department stores in the last six months (excluding food shopping), by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 185: Other items bought from department stores in the last six months (excluding food shopping), by gender, age and socio-economic group, October 2004
- Figure 186: Other items bought from department stores in the last six months (excluding food shopping), by lifestage and Mintel’s Special Groups, October 2004
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- Figure 187: Other items bought from department stores in the last six months (excluding food shopping), by region and ACORN categories, October 2004
- Figure 188: Other items bought from department stores in the last six months (excluding food shopping), by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
- Appendix 2
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- Figure 189: General shopping behaviour at department stores, by gender, age and socio-economic group, October 2004
- Figure 190: General shopping behaviour at department stores, by lifestage and Mintel’s Special Groups, October 2004
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- Figure 191: General shopping behaviour at department stores, by region and ACORN categories, October 2004
- Figure 192: General shopping behaviour at department stores, by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 193: General shopping behaviour at department stores, by gender, age and socio-economic group, October 2004
- Figure 194: General shopping behaviour at department stores, by lifestage and Mintel’s Special Groups, October 2004
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- Figure 195: General shopping behaviour at department stores, by region and ACORN categories, October 2004
- Figure 196: General shopping behaviour at department stores, by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 197: General shopping behaviour at department stores, by gender, age and socio-economic group, October 2004
- Figure 198: General shopping behaviour at department stores, by lifestage and Mintel’s Special Groups, October 2004
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- Figure 199: General shopping behaviour at department stores, by region and ACORN categories, October 2004
- Figure 200: General shopping behaviour at department stores, by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 201: General shopping behaviour at department stores, by department stores where purchase made, October 2004
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- Figure 202: What shoppers particularly like about department stores, by gender, age and socio-economic group, October 2004
- Figure 203: What shoppers particularly like about department stores, by lifestage and Mintel’s Special Groups, October 2004
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- Figure 204: What shoppers particularly like about department stores, by region and ACORN categories, October 2004
- Figure 205: What shoppers particularly like about department stores, by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 206: What shoppers particularly like about department stores, by gender, age and socio-economic group, October 2004
- Figure 207: What shoppers particularly like about department stores, by lifestage and Mintel’s Special Groups, October 2004
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- Figure 208: What shoppers particularly like about department stores, by region and ACORN categories, October 2004
- Figure 209: What shoppers particularly like about department stores, by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 210: What shoppers particularly like about department stores, by gender, age and socio-economic group, October 2004
- Figure 211: What shoppers particularly like about department stores, by lifestage and Mintel’s Special Groups, October 2004
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- Figure 212: What shoppers particularly like about department stores, by region and ACORN categories, October 2004
- Figure 213: What shoppers particularly like about department stores, by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
- Figure 214: What shoppers particularly like about department stores, by department stores where purchase made, October 2004
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- Figure 215: Consumer typologies, by gender, age, socio-economic group and region, October 2004
- Figure 216: Consumer typologies, by lifestage, Mintel’s Special Groups and ACORN categories, October 2004
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- Figure 217: Consumer typologies, by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
- Figure 218: Department stores used for general shoppping, by consumer typologies, October 2004
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- Figure 219: Number of department stores shopped, by gender, age, socio-economic group and region, October 2004
- Figure 220: Number of department stores shopped, by lifestage and Mintel’s Special Groups, October 2004
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- Figure 221: Number of department stores shopped, by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 223: Consumer attitudes, by number of stores shopped, October 2004
- UK Advertising Expenditure
- Total spending
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- Figure 224: Main media advertising expenditure by department stores, 1999-2003
- Split of spending by media
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- Figure 225: Main media advertising by department stores, by media used, 2003
- Figure 226: Breakdown of total main media advertising expenditure by department stores, 1999-2003
- Leading Players
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- Figure 227: UK: Leading mixed goods retailers, 2003/04
- Market shares
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- Figure 228: Department stores: market shares, 2003
- Prospects
- Repositioning
- Property
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- Figure 229: Leading department stores: Sales densities, 2003/04
- Fashion
- Openings/closures
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- Figure 230: UK: Mixed goods retailers’ sales, 2003-09
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- Figure 231: UK: Mixed goods retailers, relative performance, 1999-2009
- Company Profiles
Major Company Profiles
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- Gruppo Coin
- Market shares
-
- Figure 232: Coin Department Stores: Share of Italian mixed goods retailers’ sales, 1999-2003
- Background
- History
- Corporate structure and 2003-05 business plan
- Department stores division
- International expansion
- Financial data
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- Figure 233: Coin Department Stores: Financial performance, 1999/2000-2003/04
- 2004/05 interim results
- Outlets
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- Figure 234: Coin department stores: Outlet data, 1999/2000-2003/04
- Products
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- Figure 235: Coin Department Stores: Sales mix, 2003/04
- Loyalty scheme
- E-commerce
- SWOT
- Debenhams
- Market shares
-
- Figure 236: Debenhams: Share of UK mixed goods retailers’ sales, 1999/2000-2003/04
- Background
- History
- Corporate strategy
- Growing international activities…
- Home shopping interests discontinued in 2004
- Media and entertainment departments closed in 2004
- Nectar Card loyalty programme
- Debenhams Credit Card
- Debenhams Store gift card
- 2003 acquired by group of funds
- Financial data
-
- Figure 237: Debenhams: Group financial performance, 2000-04
- Capital expenditure
- Outlets
- Description of stores
- The new Mini-Debenhams store format
- Store layout and design
- Distribution centres
- UK and Ireland outlet data
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- Figure 238: Debenhams: UK and Ireland outlet data, 2000-04
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- Figure 239: Debenhams: UK and Ireland planned store opening programme, Autumn 2004-07
- Northern Ireland
- Store openings and modernisations
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- Figure 240: Debenhams: store openings and modernisations, 1999-2004
- Overseas retail activities
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- Figure 241: Debenhams: Middle East and Asia stores 2003/04
- Figure 242: Debenhams: European stores 2003/04
- Products
- Product mix
-
- Figure 243: Debenhams: Sales mix by product category, 2003/04
- Womenswear
- Menswear
- Homewares
- Health and beauty
- Accessories
- Childrenswear
- Lingerie
- Own brand portfolio
- Own bought third-party brands
- Third party concessions
- E-commerce and in-store ordering service
- SWOT
- El Corte Inglés
- Market shares
-
- Figure 244: El Corte Inglés: Department stores’ share of Spanish mixed goods retailers sales, 2000/01-2003/04
- Background
- Ownership, history and department store development
- Diversification
- Other activities
- Financial data
-
- Figure 245: El Corte Inglés: Group financial performance, 2001-04
-
- Figure 246: El Corte Inglés: Retail sales by division, 2001-04
- Spanish department stores
- Portugal
- Outlets
-
- Figure 247: El Corte Inglés: Full line department stores outlet data (Spanish stores only), 2002-04
- New department store openings
-
- Figure 248: El Corte Inglés: New department store openings, 1995-2004
- Department store refurbishments
- Products
- Food offer
- Home offer
- Health and beauty offer
- Fashion and fashion brands
- Market positioning
- E-commerce
- SWOT
- Groupe Galeries Lafayette
- Market share
-
- Figure 249: Groupe Galeries Lafayette department stores: Sales as % all French mixed goods retailers sales, 1999-2003
- Background
- History and ownership
- Group structure and activities
- Completes acquisition of BHV
- M&S French operations acquired
- Joint control of Monoprix
- Launches homewares standalone format
- Financial data
-
- Figure 250: Groupe Galeries Lafayette: Financial performance, 1999-2003
- Galeries Lafayette/Nouvelles Galeries
- BHV
- Monoprix
-
- Figure 251: Monoprix: Financial performance 1999-2003
- Improved performance in 2004
- Outlets
-
- Figure 252: Groupe Galeries Lafayette: Outlet data, 1999-2003
- Galeries Lafayette/Nouvelles Galeries
- BHV
- Monoprix
- Products
- Galeries Lafayette/Nouvelles Galeries
-
- Figure 253: Galeries Lafayette/Nouvelles Galeries, estimated sales mix, 2003
- BHV
- Monoprix
- Systems and distribution
- International activities
- E-commerce
- SWOT
- House of Fraser
- Market shares
-
- Figure 254: House of Fraser: Share of mixed goods retailers’ sales, 1999-2003
- Background
- History
- New management changes trading strategy…
- …and store network
- A period of bid speculation comes to an end
- Joint venture
- Financial data
-
- Figure 255: House of Fraser: Financial performance, 1999/2000-2003/04
- 2004/05 interim results
- Outlets
-
- Figure 256: House of Fraser: Outlet data, 1999/2000-2003/04
- Store locations
-
- Figure 257: House of Fraser: Department stores, 2004
- Store refurbishment
- New store development
-
- Figure 258: House of Fraser: Planned store opening programme, 2005-08
- Products
- Product mix
-
- Figure 259: House of Fraser: Sales mix, for year ended January 2004
- World of Food
- Brands
- Private-labels
-
- Figure 260: House of Fraser: Private-label sales performance, 1999/2000-2003/04
- Own bought versus concessions
-
- Figure 261: House of Fraser: Own-bought sales vs concessions, 1991/92-2003/04
- Loyalty scheme
- E-commerce
- SWOT
- John Lewis
- Market shares
-
- Figure 262: John Lewis: Department store sales as % of all UK mixed goods retailers’ sales, 1999-2003
- Background
- History
- The partnership principle
- John Lewis in the new millennium
- Financial data
-
- Figure 263: John Lewis: Group financial performance, 1999/2000-2003/04
- Interim results 2004/05
- Outlets
-
- Figure 264: John Lewis: Department stores outlet data, 2000-04
-
- Figure 265: John Lewis: Department stores, locations 2004
- Expansion and refurbishment programmes
-
- Figure 266: John Lewis: Planned store opening programme, 2005-09
- Modernising its image
- Products
-
- Figure 267: John Lewis: Estimated sales mix, 2002/03
- E-commerce
- SWOT
- Karstadt
- Market shares
-
- Figure 268: Karstadt department store division: Share of German mixed goods retailers’ sales, 1999-2003
- Background
- History
- 2003+ replaces the 10-step programme
- The 2004 reorientation
- Karstadt division
- Corporate structure and planned changes
-
- Figure 269: KarstadtQuelle: Sales by division, 2002 and 2003
- Figure 270: KarstadtQuelle: Profits (a) by division, 2003
- Financial data
-
- Figure 271: Karstadt department stores division: Financial performance, 1999-2003
- Interim results
- Outlets
-
- Figure 272: Karstadt department stores: Outlet data, 1999-2003
- Store types
- Products
- Own brand
- Discounts and promotions
- Product mix
-
- Figure 273: Karstadt: Department stores division, sales by product, 2002 and 2003
- Loyalty card
- E-commerce
- SWOT
- Kaufhof
- Market shares
-
- Figure 274: Kaufhof: Share of German mixed goods retailers sales, 1999-2003
- Background
- Cash & carry
- Focus on the core
-
- Figure 275: Metro Group: Sales by division, 2002 and 2003
- Kaufhof in Germany…
- …and testing waters overseas
- Group economies of scale
- Financial data
-
- Figure 276: Kaufhof: Financial performance, 1999-2003
- 2004 interim results
- Outlets
-
- Figure 277: Kaufhof: Outlet data, 1999-2003
- Galeria Kaufhof
- Inno
- Smaller brand stores
- Products
- Product mix
- Top brands and own-brands
- Theme shopping
- Autonomy for brand stores
- Loyalty card
- E-commerce
- SWOT
- Marks & Spencer
- Market shares
- Key milestones
- The epic takeover battle
- Key points of Stuart Rose’s recovery strategy
- Financial data
- Group figures
-
- Figure 279: Marks & Spencer: Financial performance, 2000-04
- Department store sales 2003/04
- UK trading performance
-
- Figure 280: Marks & Spencer: UK retail sales by key product category, 2003-04
- 2004/05 interim results
-
- Figure 281: Marks & Spencer: Interim financial performance, September 2003-October 2004
- International trading performance
- Outlets
- Group
-
- Figure 282: Marks & Spencer: Outlet data, 2000-04
- Department stores
- Products
- Per Una
- Autograph
- Menswear
- Childrenswear
- Home
- Food
- E-commerce
- SWOT
- Printemps
- Market share
-
- Figure 283: Printemps: Sales as % all French mixed goods retailers’ sales, 1999-2003
- Background
- History
- Becomes part of the PPR group
- Financial data
-
- Figure 284: Printemps: Financial performance, 1999-2003
- Performance improves in 2004
- Outlets
-
- Figure 285: Printemps: Outlet data, 1999-2003
- Store refurbishments
- Sales densities
- International activities
- Products
- Sales mix
-
- Figure 286: Printemps: Sales by product, 2003
- Market positioning
- Home shopping and e-commerce
- SWOT
- Gruppo Rinascente
- Market shares
-
- Figure 287: Gruppo Rinascente: Sales as percentage of mixed goods sector sales in Italy, 1999-2003
- Background
- History
- Change of ownership
- Ifil sell its food interests
- Department stores division to be sold too
- Financial data
-
- Figure 288: Gruppo Rinascente department stores: Sales perfomance, 1999-2003
- Outlets
-
- Figure 289: Gruppo Rinascente department stores: Store numbers, 1999-2003
- La Rinascente
-
- Figure 290: La Rinascente, department store locations, 2003
- Upim
- Products
- La Rinascente
- Upim
- E-commerce
- SWOT
- Royal Vendex KBB
- Market shares
-
- Figure 291: Vendex KBB: Share of Dutch mixed goods retailers’ sales, 1999-2003
- Background
- Vendex and KBB history
- The merged group
- Department and variety store expansion
- International activities
- Sales by division and V&D rescue packages
-
- Figure 292: Royal Vendex KBB: Sales by division, 2002/03 and 2003/04
- Financial data
-
- Figure 293: Royal Vendex KBB: Group financial performance, 2000-04
- Vroom & Dreesmann
- Bijenkorf
- Hema
- Outlets
-
- Figure 294: Royal Vendex KBB: Outlet data, 2000-04
- Vroom & Dreesmann
- Bijenkorf
- Hema
- Products
- Vroom & Dreesmann
- Bijenkorf
- Hema
- E-commerce
- SWOT
Mini Company Profiles
-
- Allders
- Market shares
-
- Figure 295: Allders: Share of UK mixed goods retailers sales, 1999-2003
- Overview
- Financial data
-
- Figure 296: Allders: Financial performance, 2000-04
- Outlets
-
- Figure 297: Allders: Outlet data, 2000-04
- Products
- Arnotts
- Market share
-
- Figure 298: Arnotts: Sales as % of all Irish mixed goods retailers’ sales, 1999-2003
- Background
- Financial data
-
- Figure 299: Arnotts: Financial performance, 2000-04
- Outlets
- Products
- E-commerce
- Beales
- Market shares
-
- Figure 300: Beales: Share of UK mixed goods retailers sales, 1999-2003
- Overview
- Financial data
-
- Figure 301: Beales: Financial performance, 1999-2003
- Outlets
-
- Figure 302: Beales: Outlet data, 1999-2003
-
- Figure 303: Beales: Selling space by location, 2003
- Products
-
- Figure 304: Beales: Performance of key product groups, 2002
- Breuninger
- Background
- Financial data
-
- Figure 305: Breuninger: Financial performance, 1999-2003
- Outlets
- Products
- Brown Thomas
- Background
- Financial data
- Outlets
- Products
- Fenwick
- Market shares
-
- Figure 306: Fenwick: Share of UK mixed goods retailers’ sales, 1999/2000-2003/04
- Background
- Financial data
-
- Figure 307: Fenwick Ltd: Financial performance, 2000-04
- Outlets
-
- Figure 308: Fenwick: Outlet data, 2000-04
- Products
- Globus
- Market share
-
- Figure 309: Globus: Sales as % of all swiss mixed goods retailers’ sales, 1999-2003
- Background
- Financial data
-
- Figure 310: Globus: Department stores’ sales performance, 1999-2003
- Outlets
-
- Figure 311: Globus: outlet data, 1999-2003
- Products
- E-commerce
- Harrods
- Market shares
-
- Figure 312: Harrods: Share of UK mixed goods retailers’ sales, 1999/2000-2003/04
- Overview
- Financial data
-
- Figure 313: Harrods Ltd: Financial performance, 2000-04
-
- Figure 314: Harrods Ltd: Retail sales by country, 2002/03-2003/04 (excluding concessions sales)
- Outlets
- Products
- E-commerce
- Harvey Nichols
- Market shares
-
- Figure 315: Harvey Nichols: Department store sales as % of all UK mixed goods retailers’ sales, 1999/2000-2003/04
- Overview
- Financial data
-
- Figure 316: Harvey Nichols: Financial performance, 2000-04
- Outlets
-
- Figure 317: Harvey Nichols: Outlet data, 2000-04
- Products
- James Beattie
- Market shares
-
- Figure 318: James Beattie: Share of UK mixed goods retailers sales, 1999/2000-2003/04
- Overview
- Financial data
-
- Figure 319: James Beattie: Financial performance, 2000-04
- Outlets
-
- Figure 320: James Beattie: Outlet data, 2000-04
- Products
-
- Figure 321: James Beattie: Product mix, 2002/03
- LVMH
- La Samaritaine
- Background
- Financial data
-
- Figure 322: LVMH: Selective retailing division: Financial performance, 1999-2003
- Figure 323: LVMH: Selective retailing division: Financial performance by country 2003
- Outlets
- Products
- Menswear
- Womenswear
- Health and beauty
- Homewares
- LVMH
- Le Bon Marché
- Background
- Financial data
-
- Figure 324: LVMH: Selective retailing division: Financial performance, 1999-2003
-
- Figure 325: Selective retailing division: Sales by country 2003
- Outlets
-
- Figure 326: Le Bon Marché: Floor plan
- Products
- Manor
- Market share
-
- Figure 327: Manor: Sales as % of all Swiss mixed goods retailers’ sales, 1999-2003
- Background
- Financial data
-
- Figure 328: Manor Department Stores: Financial performance, 1999-2003
- Outlets
-
- Figure 329: Manor Department Stores: Outlet data, 1999-2003
- Products
- E-commerce
- Roches Stores
- Background
- Financial data
- Outlets
- Products
- E-commerce
- Selfridges
- Market shares
-
- Figure 330: Selfridges: Department store sales as % of all UK mixed goods retailers’ sales, 1999/2000-2003/04
- Overview
- Financial data
-
- Figure 331: Selfridges: Financial performance, 2000-04
- Outlets
-
- Figure 332: Selfridges: Outlet data, 2003
- Products
-
- Figure 333: Selfridges: Sales growth, by product category, 2003
- Stockmann
- Market shares
-
- Figure 334: Stockmann: Share of Finnish mixed goods retailers sales, 1999-2003
- Overview
- Financial data
-
- Figure 335: Stockmann: financial performance, 1999-2003
-
- Figure 336: Stockmann: department stores sales by store, 1999-2001
- Figure 3: Stockmann: Department stores sales by store, 2002 and 2003
- Outlets
-
- Figure 337: Stockmann department store division: Outlet data, 1999-2003
- Products
-
- Figure 338: Stockmann: department store division sales mix, 2002 and 2003
- Loyalty card
- TJ Hughes Ltd
- Market shares
-
- Figure 339: TJ Hughes: Share of UK mixed goods retailers sales, 1999/2000-2003/04
- Overview
- Financial data
-
- Figure 340: TJ Hughes: Financial performance, 2000-04
- Outlets
-
- Figure 341: TJ Hughes: Outlet data, 2000-04
- Products
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