“With consumers ever keener to secure the best deals, retailers would do well to find new ways to bolster customer loyalty. Following the lead of food retailers and introducing a Price Matching scheme could be one way to encourage loyalty by deepening trust. Giving customers a feeling of control over their loyalty programme interaction could be compelling too, for instance by offering shoppers a choice in how their loyalty is ...
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.
Introduction
Executive Summary
Issues in the Market
Trend Application
Market
Market
Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.
Market Environment
Market Size and Forecast
Retail Sector Size
Strengths and Weaknesses
Consumer
Consumer
Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.
The Consumer – Retail Customer Profile Comparisons
The Consumer – Where They Buy In-store and Online
The Consumer – What They Buy Where
The Consumer – How Often and What Type of Beauty Products They Use
The Consumer – Key Drivers
The Consumer – Attitudes Towards Beauty Gifting
Brand/Company
Brand/Company
Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.
Who’s Innovating?
Channels of Distribution
Space Allocation Summary
The Leading Specialist Retailers
Leading Retailers’ New Product Launches
The Non-Specialist Retailers
Market Shares
Online
Brand Communication and Promotion
Brand Research
Alliance Boots
A.S. Watson UK (Superdrug, Perfume Shop, Savers)
Lush Retail Ltd
Space NK Ltd
The Body Shop
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Brand Research
Appendix – The Consumer – How Often and What Type of Beauty Products They Use
Appendix – Consumer – What They Buy Where
Appendix – Consumer – Where They Buy In-store and Online
Appendix – Consumer – Key Drivers
Appendix – Consumer – Attitudes Towards Beauty Gifting
2nd July 2014
"Our figures confirm the sizeable economic bias to London: per-capita retail sales in London are estimated to be around 29% higher than the UK average." 
10th June 2014
“There is a place for monochannel retailing, and retailers can flourish with this model. It is not simply a case that ‘multichannel is the future’ for all retailing.”
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How can beauty retailers encourage greater customer loyalty?
