"We think consumers are likely to become more demanding and that those retailers that innovate relentlessly - such as Amazon – are best-placed to win shoppers’ loyalty.”
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered. Market
Market
Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.
The Market Environment
Market Size and Forecast
Segmentation by Product Category
Digital Spending
Strengths and Weaknesses
Consumer
Consumer
Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.
The Consumer – Leading Food Retailers – Customer Profiles
The Consumer – Leading Non-Food Retailers – Customer Profiles
The Consumer – Devices Used and Who Buys What
The Consumer – Who Shops Where
The Consumer – Service and Delivery
The Consumer – Attitudes – What They Would Like
Brand/Company
Brand/Company
Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.
Who’s Innovating?
Leading Online Retailers
Market Shares
Brand Research
Amazon Europe
AO World
Argos
Asos
Debenhams.com
Dixons Carphone
eBay Inc.
Johnlewis.com
Next Directory
Ocado
Otto Group (Multichannel Retail)
Rakuten Ichiba
Shop Direct
Tesco Direct
Zalando
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Brand Research
Appendix – The Consumer – Devices Used
Appendix – The Consumer – Who Buys What
Appendix – The Consumer – Who Shops Where
Appendix – The Consumer – Service and Delivery
Appendix – The Consumer – Attitudes – What They Would Like
Appendix – The Consumer – Further Analysis
16th June 2015
"Home delivery is still the norm for home shopping. However, missed delivery is a problem. ‘Intelligent letterbox’ solutions make home deliveries possible even when the customer is not at home. While, bespoke home delivery ensures a truly unique branded delivery experience." 
22nd May 2015
"Online has become an integral part of the shopping experience and for store based retailers whether an order comes in-store or online is now irrelevant. Pure players have made major inroads into sectors that suit them, especially electricals, books and music, but are small players elsewhere."
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How big will online get?
