This report takes the general theme of ‘Students as Consumers’ and asks the question:
“What impact has the current economic environment and increases in tuition fees had on student lifestyles?”
More than 40% of students are very concerned about the increase in tuition fees. As a result students are becoming increasingly demanding and critical of the service their university provides.
With the cost of going to university rising, a fifth of students chose their university so they could continue living in the family home. These stay-at-home students have different needs to the traditional student, an issue which both universities and leisure operators should address.
This report takes the general theme of ‘Students as Consumers’ and asks the question:
“What impact has the current economic environment and increases in tuition fees had on student lifestyles?”
More than 40% of students are very concerned about the increase in tuition fees. As a result students are becoming increasingly demanding and critical of the service their university provides.
With the cost of going to university rising, a fifth of students chose their university so they could continue living in the family home. These stay-at-home students have different needs to the traditional student, an issue which both universities and leisure operators should address.
Many students have adopted a ‘spend now, pay later’ attitude: six in ten accept that debt is just part of university life.
Students now choose to travel during holidays rather than taking a gap year before or after university, providing opportunities for affordable travel experiences which fit into student holidays (including the shorter Easter and Christmas breaks).
Technology, and in particular the computer, is an essential part of student life both academically and socially. Almost all students (91%) have their own computer with them at university, with laptops favoured over desktops.
Gone are the days of students’ carefree optimism about their future. A degree no longer guarantees a job upon graduation, resulting in a heightened sense of concern. Thirty-nine percent of all students are worried about their future employment opportunities, jumping to more than half of final year students.
“Our research suggests that many people are baffled by the number of different savings accounts and rates on offer. Any attempts by providers to simplify their product ranges or to introduce applications that help people quickly and easily navigate the maze of choices would be welcomed by customers. At the same time, maintaining a competitive rate and good customer communications will also help retention
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