“Although the travel insurance market has performed relatively well, especially considering the wider economy and holiday trends, there is still room for improvement. Competition on price and the high number of policies available has made it more difficult to compare the quality of cover, leaving some consumers with the wrong level of protection. This has resulted in a high level of consumer scepticism regarding claim payouts, and is something that providers will need to address in order to increase future sales.”

– Stevan Obradovic, Financial Services Analyst

“As the banking sector continues to digest the details of the ICB report, Mintel’s consumer research suggests that the proposed account redirection service is unlikely to have a major impact on the market – the truth is that the very large majority of consumers are actually pretty happy with their existing banking arrangements.”

– Deborah Osguthorpe, Senior Financial Services Analyst

This report provides readers with a thorough overview of what is going on in the UK current account market. In addition to a detailed market size and market share sections the report highlights the most relevant economic and demographic factors impacting the market, and also investigates the prospects for potential new players such as Tesco Bank and Virgin Money. The final sections of the report reveal the findings of Mintel’s exclusively commissioned, in-depth consumer research on current and packaged accounts.

This report looks in detail at the travel insurance sector and the issues and challenges currently affecting the market. The report examines the factors that influence the market, such as people’s holiday trends, as well as wider external factors like PDI and the ageing population. Alternative products such as the EHIC are also explored. The size of the market is examined, including forecast growth in the sector, as well as the main players in the market and their respective market shares.

This report focuses on consumers’ views of the retail banking market, and highlights the role that the current account plays in people’s financial life. The importance of cross-selling is confirmed, and the opportunities for expanding these sales are assessed. Drawing on exclusive consumer research, as well as findings from other Mintel reports, attitudes towards service standards, technology and loyalty are also considered. This consumer-focused approach is supplemented by data on the size of the key segments of the retail banking market.