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Contents
Report homepage
Research Methodology
Contents
Introduction
Executive Summary
Issues in the Market
Future Opportunities
Economic and Regulatory Environment
Retail Banks and Financial Advice – Background
The Interest Rate Effect
Consumer Sentiment
Segment Performance
Retail Banking Providers
Company Profiles
Brand Research
Retail Banking Channels – Consumer Usage
Product Ownership and Cross-Selling
Switching and Satisfaction
Retail Banks and Advice – Type of Advice Sought
Retail Banks and Advice – Preferred Channels
Retail Banks and Advice – Experience and Preferences
Retail Banks and Advice – Consumer Perceptions by Product Type
Retail Banks and Advice – General Attitudes and Perceptions
Retail Banks and Advice – Targeting Opportunities
Appendix – Background Data
Appendix – Retail Banking Providers
Appendix – Brand Research
Appendix – Product Ownership and Cross-selling
Appendix – Switching and Satisfaction
Appendix – Retail Banks and Advice – Type of Advice Sought
Appendix – Retail Banks and Advice – Preferred Channels
Appendix –Retail Banks and Advice – Experience and Preferences
Appendix – Retail Banks and Advice – Consumer Perceptions by Product Type
Appendix – Retail Banks and Advice – General Attitudes and Perceptions
Appendix – Retail Banks and Advice – Targeting Opportunities
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Consumers and Retail Banking - UK - October 2011
Consumers and Retail Banking - UK - October 2011

“As the banking sector continues to digest the details of the ICB report, Mintel’s consumer research suggests that the proposed account redirection service is unlikely to have a major impact on the market – the truth is that the very large majority of consumers are actually pretty happy with their existing banking arrangements.”

– Deborah Osguthorpe, Senior Financial Services Analyst

Some questions answered in the report include:

“As the banking sector continues to digest the details of the ICB report, Mintel’s consumer research suggests that the proposed account redirection service is unlikely to have a major impact on the market – the truth is that the very large majority of consumers are actually pretty happy with their existing banking arrangements.”

– Deborah Osguthorpe, Senior Financial Services Analyst

Some questions answered in the report include:

How satisfied are people with their bank?
Which customers are more likely to switch banking providers?
Are people happy with the financial advice offered by banks?
In what product areas are consumers most confident about bank-based advice?
How important are online channels in delivering financial advice?

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