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Fridges and Freezers - UK - May 2011
Fridges and Freezers - UK - May 2011

Manufacturers of fridges and freezers have been highly innovative in recent years. As well as improving the energy efficiency of appliances, there have been new developments which improve the way that refrigerators keep food fresh. However, fridges and freezers have been through a period of slow demand because of the economic squeeze.

The market for fridges and freezers has suffered weak demand in tough economic conditions. Volume sales fell by 37% over 2005-2010 to 2.3 million units. Sales values fell less steeply because of the success of higher priced units such as American-style side-by-side fridge freezers. In 2010 consumers spent £754 million on fridges and freezers, down 5.2% compared with 2009.

Manufacturers of fridges and freezers have been highly innovative in recent years. As well as improving the energy efficiency of appliances, there have been new developments which improve the way that refrigerators keep food fresh. However, fridges and freezers have been through a period of slow demand because of the economic squeeze.

The market for fridges and freezers has suffered weak demand in tough economic conditions. Volume sales fell by 37% over 2005-2010 to 2.3 million units. Sales values fell less steeply because of the success of higher priced units such as American-style side-by-side fridge freezers. In 2010 consumers spent £754 million on fridges and freezers, down 5.2% compared with 2009.
Over the next five years, 2010-2015 sales of fridges and freezers are forecast to grow by more than 6%.
While the two largest electrical specialists retailers, Curry's and Comet, hold the highest market shares, these are under increasing pressure from a range of competitors including the entrance of US Best Buy into store and online retailing in the UK. The supermarkets are extending their reach into non-foods including electrical appliances and are particularly expanding their online sales. Also other general retailers such as Next are extending ranges and include appliances in their online assortment. Online retailers like Amazon are also competing in this market.
The internet has become an important source of information from official websites, customer reviews and price comparison websites. Consumers make use of the web for information gathering as well as for online shopping. Online retailing has continued tro grow share in refrigeration.
The most important factors wanted when consumers make their next purchase of a fridge or freezer are energy efficiency (74%), largest storage capacity for the space available (65%) , getting what they want at the cheapest price (61%), appearance and style (56%) and storage features and accessories (48%). Younger consumers, aged 16-24 are more inclined to want advanced features and are more concerned about appearance.
Even though manufacturers are thinking in highly innovative ways for the research for this report indicates that consumers appear to have high expectations of the specification of their fridge. And as competition intensifies between the brands, it will be ever-more difficult persuade consumers to spend more, particularly if the technologies are simply making improvements to the basic functions of the fridges - ie keeping food fresh. So manufacturers that creat novel gadgetry, or that develop technology that really does help consumers to manage their lives better, will grow share of the market for fridges and freezers.

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“As mobile devices become the key connecting point for cross-channel they will have a major impact on how companies communicate with their customers and how they foster loyalty, but they could become the perfect conduit for delivering more potent messages about the advantages of ‘click and collect’ services too”.

– Hilary Monk, Senior Retail Analyst

Some questions answered in this report include:

Can...